Support

Before You Contact Us…

GoNetspeed is committed to providing a customer experience focused on connectivity and service so that our customers never worry about Internet speeds again.

Did you know you can resolve many technical issues on your own without spending time on a call?

 

Learn About GoNetspeed

GoNetspeed FAQ

 

Resolve Issues

ONT Overview And Troubleshooting

Recommended Routers


Policies, Terms and Conditions

GoNetspeed Acceptable Use Policy

GoNetspeed Residential Terms Of Service

GoNetspeed Privacy Policy

Refund Policy – GoNetspeed bills customers on a month-to-month basis. If for any reason you are dissatisfied with our service, simply discontinue the service. Discontinued services will no longer be billed starting with the next billing cycle.

Delivery Policy – GoNetspeed will connect confirmed orders on a best-efforts basis, usually within 30 days.

If you are still in need of support, please feel free to call our Network Operations Center at 855-891-7291.