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About > Blog > March 2020 > A message to our customers about COVID-19

A message to our customers about COVID-19

Updates from the CDC and individual State Health Departments have been frequent regarding the Covid-19 Virus (Coronavirus). We are operating in a way that keeps the safety and health of our employees, our customers, and our future customers as our top priority. We hope you and your families are safe and healthy! We know that your GoNetspeed service is more vital than ever! We will continue to watch this serious situation closely and make adjustments as necessary. We are still continuing to connect homes and businesses with our fiber-optic high speed internet. Currently, there have been no disruptions to our installation or tech support appointment calendar. You can reach our Tech Support team by phone 24/7 at 855-891-7291, Option 2. You can reach our Customer Service team by phone 855-891-7291, Option 1 or you can also contact us via email (customerservice@gonetspeed.com) or chat with us through our webpage.  
 
The safety and wellness of our communities is a priority for us. Please, if you have a GoNetspeed installation scheduled and someone in your household is not feeling well or if your residence is under quarantine, please call us to reschedule your installation.  
 
Thanks for your business!
GoNetspeed / www.gonetspeed.com
 
Posted: 3/16/2020 2:37:18 PM


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*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $49.99 a month. YouTube TV-specific savings of up to $600/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $49.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.
 
**To use our Live-TV Concierge service, you need to have a GoNetspeed account and keep your GoNetspeed service for at least 3 months after installation. Any content provider subscription fees or additional equipment you choose to purchase are your responsibility. Any equipment not purchased by you (e.g., ONT modem) must be returned to us if you don’t keep your GoNetspeed service for at least 3 months.