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Billing & Finance Specialist

GoNetspeed is looking for a Billing & Finance Specialist to join our team.


Rochester, NY

Job Description

  • Learn to navigate our customer billing system and run reports
  • Process residential & business billing on a monthly basis
  • Monitor and track adjustments & discounts
  • Follow up with customers with no payment information on file
  • Contact delinquent accounts on a weekly basis
  • Send out equipment return package to disconnected customers
  • Respond to customer billing questions
  • Help customer service department contact potential customers in our service area who expressed interest in our services
  • Assist customers with questions regarding services we offer, creating an account, scheduling installation, current promotions, etc.
  • Fully understand and navigate customer installation scheduling system
  • Update and maintain fixed asset reports
  • Process vendor invoices, match purchase orders and enter into QuickBooks

Required Skills

  • Experience using Microsoft Office suite of applications
  • Good technical computer skills
  • Professional communications skills are a must
  • Ability to work well and efficiently in an office environment
  • Experience in customer service field
  • Minimum of 3 years in professional office environment


  • B.S. or A.A.S degree in Accounting is preferred    


GoNetspeed is an equal opportunity employer m/f/d/v

© 2020, GoNetspeed. All Rights Reserved.

*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $49.99 a month. YouTube TV-specific savings of up to $600/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $49.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.
**To use our Live-TV Concierge service, you need to have a GoNetspeed account and keep your GoNetspeed service for at least 3 months after installation. Any content provider subscription fees or additional equipment you choose to purchase are your responsibility. Any equipment not purchased by you (e.g., ONT modem) must be returned to us if you don’t keep your GoNetspeed service for at least 3 months.