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Customer Service Specialist

GoNetspeed is looking for a Customer Service Specialist to join our team.

Location

Rochester, NY

Job Description

  • Be the friendly voice of GoNetspeed
  • Help customers with billing and technical questions
  • Learn to navigate our customer database and keep records up to date
  • Monitor and track customer sign-ups and respond to questions about product offering
  • Become familiar with the GoNetspeed business model
  • Be open to taking on other tasks related to making GoNetspeed successful
  • Assist customers with questions about signing up for our service or creating an account
  • Fully understand and navigate scheduling system

Required Skills

  • Experience using Microsoft Office suite of applications
  • Good technical computer skills
  • Professional communications skills are a must
  • Ability to work well and efficiently in an office environment
  • Experience in customer service or related field
  • Minimum of 3 years in professional office environment

Education

  • A.A.S in Computer Information Systems is preferred or high school diploma with other related experience   

GoNetspeed is an equal opportunity employer m/f/d/v

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*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $64.99 a month. YouTube TV-specific savings of up to $500/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $64.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.