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Customer Service Specialist

GoNetspeed is looking for a Customer Service Specialist to join our team.

Location

Rochester, NY

Job Description

  • Be the friendly voice of GoNetspeed
  • Help customers with billing and technical questions
  • Learn to navigate our customer database and keep records up to date
  • Monitor and track customer sign-ups and respond to questions about product offering
  • Become familiar with the GoNetspeed business model
  • Be open to taking on other tasks related to making GoNetspeed successful
  • Assist customers with questions about signing up for our service or creating an account
  • Fully understand and navigate scheduling system

Required Skills

  • Experience using Microsoft Office suite of applications
  • Good technical computer skills
  • Professional communications skills are a must
  • Ability to work well and efficiently in an office environment
  • Experience in customer service or related field
  • Minimum of 3 years in professional office environment

Education

  • A.A.S in Computer Information Systems is preferred or high school diploma with other related experience   

GoNetspeed is an equal opportunity employer m/f/d/v

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*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $49.99 a month. YouTube TV-specific savings of up to $600/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $49.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.
 
**To use our Live-TV Concierge service, you need to have a GoNetspeed account and keep your GoNetspeed service for at least 3 months after installation. Any content provider subscription fees or additional equipment you choose to purchase are your responsibility. Any equipment not purchased by you (e.g., ONT modem) must be returned to us if you don’t keep your GoNetspeed service for at least 3 months.