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IT Support Specialist

GoNetspeed is looking for a IT Support Specialist to join our team.


Rochester, NY

Job Description

This individual should enjoy working multiple projects in a fast paced, team centric environment.The IT Support Specialist is responsible for overseeing computer systems for the business and supporting GoNetspeed end users.
  • Installing and configuring computer hardware and software components for new users
  • Installing an configuring IP based phones including call manager knowledge
  • Troubleshooting computer hardware and software issues
  • Repairing and replacing damaged hardware
  • Installing a centralized software management system to enable compatible software on all computers
  • Installing and upgrading anti-virus software to ensure security at the user level
  • Configuring and maintaining VM server environments
  • Patching computers and servers
  • Configuring and maintaining back office software and devices
  • Performing tests and evaluations on new software and hardware
  • Tracking and reporting of tasks in CRM software systems
  • Providing support to users and being the first point of contact for error reporting
  • Establishing good relationships with all departments and colleagues
  • Conducting daily backup operations
  • Managing technical documentation

Required Skills

  • Windows 10, Windows Server, Windows SQL Server
  • Redhat Linux
  • Office 365
  • Antivirus software
  • A+, Linux+ or Cisco Certified Network Associate accreditation advantageous
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Proficient in software installations
  • Attention to detail
  • Good problem-solving skills


  • Bachelor's degree in Computer Science or IT related field with 2+ years experience in computer networks and system maintenance

GoNetspeed is an equal opportunity employer m/f/d/v

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*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $64.99 a month. YouTube TV-specific savings of up to $500/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $64.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.