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Inside Sales Associate

GoNetspeed is looking for a Inside Sales Associate to join our team.

Location

Rochester, NY

Job Description

As a member of our inside sales team, you’ll be following up on warm leads from residential and small business customers who have previously indicated their interest on our website and other channels.  You’ll represent our superior line of Fiber To The Home (FTTH) symmetrical high speed internet and telephone products with these customers and help customers complete the purchase process.  In addition, team members will contact existing customers to share offers for faster internet service and related services,
 
This base plus commission role is ideal for a motivated, self-starter who enjoys working with people over the phone. Cold calling is not required -  your focus will be exclusively on following up customer provided leads and working with existing customers.
 
Essential Job Functions:
  • Inside Sales Associates will promote and sell services to new customers/up sell services to existing customers via outbound sales campaigns.
  • ISA will have sales goals based on general selling and specific campaigns. A commission plan is offered for sales/upsells made.
  • ISA must be proficient in organizing and prioritizing of tasks through completion including documenting all activity related to tasks.   
  • ISA must document all customer contact real time within the billing system or CRM. They must be proficient in the creation and modification of customers services and accounts.
  • All ISA’s will have a working knowledge of pricing, availability and function of the services and equipment available to their customers across our service footprint.
  • ISA’s may perform review procedure for Service Order process to ensure compliance of SOP.
  • ISA’s will process appropriate paperwork as needed for all customers.
  • ISA’s will prepare and send ordered equipment and pertinent information to customers including letters, notifications, welcome packets and required equipment use instructions.    
  • ISA’s will respond to customer correspondence via phone, email, and mail, documenting or attaching all correspondence (voice or electronic) in the customer’s account.
  • ISA’s will execute professional and effective communications with all other departments.
  • ISA’s will be mindful of and adhere to all State and Federal rules and regulations as dictated by the company across the GoNetspeed footprints.  This includes, but is not limited to: CPNI, FCRA, FACT, and Red Flags.
  • ISA’s will perform all other related duties as assigned by management. *

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

Required Skills

  • Knowledge of general office procedures
  • Knowledge of company products and services
  • Skill in utilizing CRM systems to view, sort, and document information with respect to prospects and related activities.
  • Skill in operating various office equipment such as personal computer, calculator, copier, fax, pdf, and telephone systems
  • Skills in prioritizing and completing multiple projects
  • Skill in oral and written communication
  • Skill in identifying problems and resolutions
  • Proficient with Word, Excel & Microsoft Outlook
  • Ability to create and maintain spreadsheets in Excel
  • Ability to maintain confidentiality
  • Ability to meet deadlines
  • Ability to work with frequent interruptions
  • Ability to adapt to frequent changes in job responsibilities
  • Ability to pay close attention to detail
  • Ability to effectively function as a team player
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
  • Ability to follow oral and written instructions

Education

High School diploma or equivalent plus five years of customer service experience. 
 

GoNetspeed is an equal opportunity employer m/f/d/v

© 2021, GoNetspeed. All Rights Reserved.

*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $64.99 a month. YouTube TV-specific savings of up to $500/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $64.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.