This individual should enjoy working multiple projects in a fast paced, team centric environment. The Provisioner is responsible for provisioning both commercial and residential based services. The Provisioner will also manage all aspects of the customer turn-up including ordering, contractor management, back-office updates, and more.
- Provision/order processing of installations, upgrades, disconnects & changes
- Update work queues in customer database and comment customer accounts
- Provision new PON nodes as needed
- Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
- Ability to solve order issues and handle escalations