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Technical Support Representative

GoNetspeed is looking for a Technical Support Representative to join our team.

Location

Rochester, NY

Job Description

This individual should enjoy working with customers in a fast paced, team centric environment. The Technical Support Representative is responsible for handling trouble ticket escalations.
  • Troubleshoot with customers and customer home networks
  • Troubleshoot WIFI related problems
  • Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
  • Ability to solve order issues and handle escalations

Required Skills

  • Post-secondary education in a related field or equivalent work experience preferred
  • Proficiency in the use of Microsoft Office applications
  • Strong project management and organizational skills are essential
  • Excellent interpersonal, relationship, and communication skills (written and oral)
  • Understanding of network technology industry, technology and terminology

Education

  • Bachelor's Degree in Telecommunications or Information Technology preferred with at least 2 years experience in a provisioning role. 
  • Associate with 5 plus years of telecommunications experience with at least 2 years in a provisioning role.

GoNetspeed is an equal opportunity employer m/f/d/v

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*Estimated cost savings based on average competitor pricing. Actual savings may vary by location. Assumes monthly YouTube TV subscription fee of $64.99 a month. YouTube TV-specific savings of up to $500/year calculated by annualizing mean reported monthly spending on pay-TV of $107 and subtracting the annualized $64.99 monthly base package costs of YouTube TV. Based on a study by the Leichtman Research Group, published Oct. 31, 2018. YouTube TV is a trademark of Google LLC.